THE DEVELOPMENT OF INNOVATIVE SERVICES IN THE CONTEXT OF THE POSTINDUSTRIAL ECONOMY: EVIDENCE FROM A PUBLIC SURVEY IN TASHKENT CITY
Received: 2026-05-23 10:55:26
Published: 2025-12-21
Abstract
This article examines the development and application of innovative services in Tashkent City as an essential element of the postindustrial economy. Based on a sociological survey of 270 residents across six districts, the study explores patterns of usage, awareness, and satisfaction with innovative services such as digital payment systems, online transport platforms, e-learning tools, and co- working centers. The findings reveal that payment systems (74%) and online taxi services (40%) are the most widely used, while e-learning and electric vehicle charging services remain underdeveloped. Major barriers include lack of specialists (40%), insufficient infrastructure (28%), high costs (27%), and low public awareness (26%). The article also compares Uzbekistan’s progress with international experiences (Estonia, India, and Canada) and provides strategic recommendations to enhance digital inclusion and foster innovation-driven growth within the framework of the postindustrial economy.
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This work is licensed under a Creative Commons Attribution 4.0 International License.
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